"We've had several things happen over the years. Some get to you worse than others," she said.
Among them are the 9-1-1 calls from the November 4th ACU bus crash.
Runnels County Sheriff Bill Baird said the crash was one of the worst he's seen in his 28 years on the job.
"I've never seen an accident with so many injuries," he said.
The dispatchers said they got several 9-1-1 calls just minutes after the crash, but the limited cell phone service on the remote stretch of Highway 83 where the bus crashed posed some problems.
"The cell phone service in that area is not good. It is not good. And the radio service isn't either," Bruha said.
Thanks in part to the technology at the dispatch office, first responders were on the way in minutes.
Fifteen people were taken to hospitals by ambulance and helicopter. Two of them are still being treated.
RAW: 9-1-1 Calls from ACU Bus Crash