New Owners of Beal's Appliances Working to Refund Customers
By: Jessica Reyes
Updated: November 23, 2011
More customers are coming forward after shopping at Beal's Appliances in Abilene and not receiving what they bought.
KTAB first brought you the story of a local woman who spent $7,000 there, only to find the store had closed.
A second man came forward who said he had to drive to Denton to get his money back, but the company did fully reimburse him.
"I purchased them with the idea that they would keep them in storage until I needed them for delivery to be installed in our house," recalled Larry Wellhausen.
Wellhausen spent $12,000 at Beal's back in April. When he read the store closed their doors recently, he started to worry.
"Well am I going to get my merchandise? Called, didn't get a call back," he said.
After a few days and no call back, he headed to Murray Appliances in Denton, who now owns Beal's.
"He gave me half my money then and half this week. You could tell he was worried," Wellhausen said.
Wellhausen isn't the only customer who had questions.
"I called the store several times and was told there was no one there that could help me," said Karen Stephen, who spent $7,000 at Beal's, only to find they'd closed their doors.
After Karen's story was broadcast on KTAB, the CEO of Murray Appliances reached out to her attorney and said he'd work with them to get her a refund.
Wellhausen said he has nothing against the store or it's owners, and would even buy from them again in the future.
"After dealing with someone that appears to be honest, who just had a little business problem, I wouldn't even hesitate to buy my appliances from him in Denton if he would deliver them here," he said.
Managers said they've processed more than $150,000 worth of refunds. If you shopped at Beal's and are owed a refund, you can reach them at (940) 387-9571.
Investigation Unit: Appliance Store Ripoff
KTAB first brought you the story of a local woman who spent $7,000 there, only to find the store had closed.
A second man came forward who said he had to drive to Denton to get his money back, but the company did fully reimburse him.
"I purchased them with the idea that they would keep them in storage until I needed them for delivery to be installed in our house," recalled Larry Wellhausen.
Wellhausen spent $12,000 at Beal's back in April. When he read the store closed their doors recently, he started to worry.
"Well am I going to get my merchandise? Called, didn't get a call back," he said.
After a few days and no call back, he headed to Murray Appliances in Denton, who now owns Beal's.
"He gave me half my money then and half this week. You could tell he was worried," Wellhausen said.
Wellhausen isn't the only customer who had questions.
"I called the store several times and was told there was no one there that could help me," said Karen Stephen, who spent $7,000 at Beal's, only to find they'd closed their doors.
After Karen's story was broadcast on KTAB, the CEO of Murray Appliances reached out to her attorney and said he'd work with them to get her a refund.
Wellhausen said he has nothing against the store or it's owners, and would even buy from them again in the future.
"After dealing with someone that appears to be honest, who just had a little business problem, I wouldn't even hesitate to buy my appliances from him in Denton if he would deliver them here," he said.
Managers said they've processed more than $150,000 worth of refunds. If you shopped at Beal's and are owed a refund, you can reach them at (940) 387-9571.
Investigation Unit: Appliance Store Ripoff
